Not getting lives from friends

C_Culbertson

I have found that when friends send me lives and I hit the envelope, it just empties and I never get the lives.  Is anyone else having this problem?

Wunderbaum

Hi!

Do you have the problem on Facebook or on your mobile device?

I have seen other threads about it and it is most probably related to the connection from a mobile device to Facebook.

Check these two threads on how to set up the connection:

Android: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android 

iOS: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios 

Cheers :-)

C_Culbertson

Hi!

Do you have the problem on Facebook or on your mobile device?

I have seen other threads about it and it is most probably related to the connection from a mobile device to Facebook.

Check these two threads on how to set up the connection:

Android: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android 

iOS: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios 

Cheers :-)

No, it's not on a mobile device. It's my PC at home.

[Deleted User]

Check your wifi connection..if your message empty..then you ask your friends for lives

Sharon_Loose

@sarma_palash123 please check your dates