CC Jelly Black Screen

Jaclyn_Maupin

All of the other King games work fine on my PC (Windows 10) but CC Jelly continues to be an issue. It loads, then I get a black screen. I have tried on multiple browsers and I have tried clearing cache, restarting, enabling/disabling accelerators etc, with no resolve. What is the issue with this game??

Cezdiamond

Hi Jaclyn-  Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration. Let's get you back on track :-)

I understand that you have followed some of these steps already but please can you follow all of our troubleshooting steps here: https://care.king.com/en/candy-crush-jelly-saga/candy-crush-jelly-saga-supported-browsers 

Let me know how you get on :-)

Have a sweet week! 

Jaclyn_Maupin

Hi Jaclyn-  Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration. Let's get you back on track :-)

I understand that you have followed some of these steps already but please can you follow all of our troubleshooting steps here: https://care.king.com/en/candy-crush-jelly-saga/candy-crush-jelly-saga-supported-browsers 

Let me know how you get on :-)

Have a sweet week! 

Nope, that other link didn't work either. Same exact thing. A black screen. I'm at the highest level (720) and I've seen a few other people at that level post that they're having the same issue. It's frustrating because I can't tell when the new levels are added.