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Hi Susan!
What happens when you start the game?
I suggest you try the following steps:
1) Try a force refresh of the page - hold down CTRL and press F5 to refresh the page.
2) Try emptying the browser cache - please see this page: http://www.refreshyourcache.com/
3) Try the game in another browser - for instance Google Chrome or Firefox
4) Make sure you have other tabs closed
5) Try disabling any plugins and extensions in your browser
6) Check if your Antivirus and/or Firewall settings is affecting the game
Cheers