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I got a new device but my level progression was erased. How can i recover this?

Jennifer_Hebert
Jennifer_Hebert Posts: 1

Level 1
in Support

Was on level 354, but on my new device it started me at level one . I uninstalled and re installed the app several times but this did not help. Can anyone help resolve this? 

Answers

  • Tony_Mc
    Tony_Mc Posts: 4,138

    Hi Jennifer Hebert,

    Thank you for posting this here on King Care.

    I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

    Kindest regards,

    Tony - King Care Team

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