Why did game level regress?

Sylvia

Game went back to level one about three weeks ago. I was around 173. Please reset at least for me to play in the challenge. 

Tony_Mc

Hi Sylvia,

Thank you for posting this here on King Care.

I am sorry you lost your progress in Candy Crush Jelly Saga.

I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

Kindest regards,

Tony - King Care Team