why wont ice break on level 3 of saving misty in candy crush jelly saga

Christen_Burton

I have collected the required amount of pufflers to break the ice and the ice just won't break..I have tried to update and re-install to no avail..this has happened to me before but it was level 5 last time..I also have screenshots to further explain

Jennerz

Having the exact same problem! And I also have screenshots!