Can't make in game gold purchase - Windows 10 PC

ramoscl79

My Game is up to date. I play on my windows 10 desktop computer. Every time I try to purchase in-game currency, it thinks about it, then says purchase cancelled no money has been taken from your account. I have plenty of money on my account so I'm not sure why this is happening. Windows clearly shows my game is up to date.

ramoscl79

I have no interest in playing via Facebook. The game does not have an update. Guess I just won't be buying any gold. thanks though.

Tony_Mc

Hi ramoscl79,

Thank you for posting this here on King Care.

I am sorry this happened to you in Candy Crush Jelly Saga on Windows 10.

Please check here for some useful information which could help you resolve this issue.

Have you also tried to play Candy Crush Jelly Saga on your PC through Facebook?

Kindest regards and have a great day,

Tony - King Care Team

ramoscl79

I have no interest in playing via Facebook. The game does not have an update. Guess I just won't be buying any gold. thanks though.

Tony_Mc

I have no interest in playing via Facebook. The game does not have an update. Guess I just won't be buying any gold. thanks though.

Hi ramoscl79,Thank you for posting this here on King Care.Your feedback is important to us and I appreciate it a lot that you chose our community site to do so. Kindest regards and have a great day,Tony - King Care Team