Hello, why can’t I restore my previous progress ?

JamesPetrelli

Hi, I changed my device and just downloaded candy crush jelly again, and I tried login with Facebook and I went back to level one, I logged out and logged in with the email I had, but I’m still in level 1. I want my previous progress. Thanks 

Lady_Choo

Hi James, 

I am so sorry that you have not yet had a reply.

Are you still needing game help?