Set me back to level 1

Connie-19

I was at level 580 in Candy Crush Jelly.  It set me back to level 1.  How can I get back to my last level? Somehow I was able to get it back via King.com but today I can't and it keeps opening at Level 1.  Playing on pc, not tablet. 

Lady_Choo

Hi Connie, 

This one has just appeared on the site, can you let me know if you still need help?

Thank you

Connie-19

Yes I do need to be reset to where I was at 580 even though I started over.  I would give up where I am now to get back to 580 when it messed up and put me at level 1.    Thanks 

Lady_Choo

Ah was this connected to the other post? Cez has just answered it sorry there are so many if there are multiple posts I end up answering everywhere lol 

https://care.king.com/en/candy-crush-jelly-saga/game-set-me-back-to-level-1-lost-boosters-etc