Lost playing Level

Gary_Patterson

While trying to transfer Any Crush Jelly to my new Kindle it has reverted to level 1 how can I get back to level 600?

Elsa

Hi Gary, have you been playing the game through Facebook because they save your progress?  If you haven't then it's an issue.  Here is some information about logging in with Facebook:  https://care.king.com/en/blog/article/remember-to-connect-to-facebook

Please write me back to let me know if you have been using Facebook.

Gary_Patterson

I have been trying to recover the game level for my wife who does not and will not use Facebook. Thanks for your attempt to resolve this issue

Elsa

Hi Gary, I'm so sorry to hear this because that's the only way that your progress is saved - through Facebook.  Please let me know if there is anything else that I can help you with.

Gary_Patterson

many thanks for your help