Level 441 candy crush jelly saga

Melnjames

I have completed level 440. Level 441 and up is shaded gray and when I click on it, nothing happens.  I updated my app and I re-started my phone.  What am I doing wrong?  I have 2 hours of free lives right now and I’m losing them because I can’t play.  Lol

Lady_Choo

Hi Melnjames, 

I just checked and there are more levels. Can I ask you to try this troubleshooting even though you have tried some of it. Start at the beginning and work through it. 

If it doesn't help, could you please let me know the following. 

1. Has troubleshooting been done, if yes then what?

2. Game app version (device)

3. Make and model of device

4. OS system installed (both pc and devices)

5. Available storage on device (if mobile device)

6. Screenshot of error, is there an error message?

Thank you