I have done a lot to try to solve Jelly crashes. Nothing has worked.

Deannace

I have a Samsung Galaxy 7Edge & have updated, logged in & out of Kingdom & Facebook, powered off, waited 10 + seconds, powered on, cleared cache, force stopped, and NOTHING has worked so far. I am going to uninstall & reinstall Jelly next. Should I be logged in or out of Kingdom & Jelly when I do this?

By the way..important: I cannot be logged in to Kingdom if I am logged in to Facebook. If I am logged in to FB, there isn't a Kingdom icon in Jelly's lower left corner setting to click on. If I'm logged out of FB there is. Is this normal?

Jelly_Jenny

Hi Deannace!

You have a ticket open with our Customer Care team that's awaiting for your input. If you're not sure at which level your game is saved, feel free to ask the team to check that for you as well. 

And yes, in Candy Crush Jelly Saga it is normal to have the Kingdom option only when you're not connected to Facebook.

I hope the issue is sorted out soon!

Cheers

Jenny