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I lost my level progress on Windows 10 Microsoft store app

djrambo
djrambo Posts: 2 Newbie
in Support

 Just went to play and it was gone. Anything I can do? I was on level 157. and i never linked it to fb. But i have done now. Want my progress back. if its possible. Thanks 

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Answers

  • Malik_Kashif
    Malik_Kashif Posts: 1 Newbie

    More

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  • djrambo
    djrambo Posts: 2 Newbie

    More what?

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  • Xarly
    Xarly Posts: 2,509 Community Manager

    Hi djrambo,

    That's a pity and I'm afraid we can't help you on this one. If you were never connected to Facebook or King.com (which is even stronger since that information would live inside our own servers) there is nothing we can do. Given that you never connected to Facebook or King servers there is sadly no information that we can use to restore your previous level.

    I hope that getting back to where you were doesn't take too long and that you can keep on progressing! If not, just come back to our community, I'm sure many of our players will be able to help you out.

    Cheers and again, I'm sorry for your issue!

    Xarly

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