The Community in more languages
Now the forum welcomes more languages.
You'll see a green translate button in comments and discussions to turn them into English
Hi Karenk23,
For the tags you've been using I presume you are playing on Facebook and a computer.
Have you tried the steps that we suggest here? They tend to work for technical issues like yours. If not, just come back and we'll gladly help you!
https://www.youtube.com/watch?v=OESCE4Jj2tU
Cheers,
Xarly