I am on level 668 candy crush jelly. The games gets to A point where the jellies keep rolling over

Lindy_Cooney

Level 668 keeps rolling jellies so I can't continue. I have wasted several games trying

Bronwyn_Meyer

https://vimeo.com/281034685

It’s happening on my PC as well.

Lady_Choo

Hi Lindy, I am sorry you are having issues. Firstly could you tell me which device you are playing on.  I can then get you the troubleshooting. Also if you are able to take a video of the problem, if troubleshooting doesn't work, I can pass a video on to the team to show them as the studio will want one. 

If you are not sure how to make one, I can help you with that once I know which device you have

Bronwyn_Meyer

I am having the same issue on my iPad. I will try to video and send it through.

Bronwyn_Meyer

Lady_Choo

Oh I see what you mean! Thank you so much Bronwyn for the video. I compared it to another players as I don't personally play it and it didn't do it on there. 

I will pass it over to the team but as one plays on android and you play on ipad, it's not specific to your device. Have you checked for updates? Have you another device you could try it on?

Bronwyn_Meyer

Yes I checked for updates first. It doesn’t happen with every attempt, only periodically. I only ever play it on iPad. Here is another video of a different place it gets stuck. I will try to play it on my pc and see if it happens there.

Lady_Choo

Thank you, all the info helps!

_Elsa_

Wow I never saw that before!

Bronwyn_Meyer

https://vimeo.com/281034685

It’s happening on my PC as well.

Lady_Choo

At least we know its not just your device, I will prompt the moderator

Xarly

Hi everyone,

Thanks a lot for the videos Bronwyn! They are of great help when reporting it to the team, which is what I just did.

I'll get back to you whenever I hear back from them. In the meanwhile, if both of you (Brownwyn and Lindy) would like me to move you to the next level in your accounts I'll be happy to do it so that you can keep on enjoying our game despite this issue.

Cheers and thanks a lot for the reports!

Xarly