I lost all my earned levels on candy crush jelly

Question

i was logged in through Facebook but apparently it doesn’t recognize my account anymore

Same thing happens repeatedly in Farm heroes..

assistance please

thanks

Creative_Elsa · Answer

Hi Saeed, I think there might be a connection issue with the game and trying to connect with Facebook.  I saw a few messages here during the weekend about this.  Can you play through the Kingdom instead?  Here is some information if you'd be interested in trying it that way:  https://care.king.com/en/blog/article/how-to-create-and-sync-a-kingdom-account

I will add your message to a growing list of complaints about not being able to connect.