My game froze as soon as fish released...

Doreen_Elixman

While I started with a paint ball and color ball next to each other, double fish on toppa that, the jelly spread, 3 spaces left and 5 moves to go my game crashes. I cudnt get it dun by the time my team hit 725 for the BIG reward 703/725. I wudda dunnit! I want compensation! for alot!

_Elsa_

Hi Doreen, you are the first player reporting that the game is crashing on a mobile device.  I will keep my eyes open for the rest of today to see if anyone else reports it on a mobile device.

Doreen_Elixman

It’s happened to me several times in the past year!! I’d like to have some sort of compensation for having lost our 703/725 of the fishing contest, I have a screenshot of it if you’d like to see!

_Elsa_

Doreen, King does not reinburse you for boosters that you won in the challenges.

Doreen_Elixman

not true...the game crashed!!! I’ve had other instances in the past, as I said, where the game has crashed on me, and I’ve bn reimbursed! Had the game not crashed on me I would’ve won...want the screenshots?!

_Elsa_

Doreen, I will pass your message along to a King Admin to see if he can offer you any help.

Doreen_Elixman

thank you very much 

Xarly

Hi Doreen,

I encourage you to stay respectful and kind towards everyone here. Elsa was just trying to help, so please be gentle with her.

That said, I've compensated you for the loss. However, there are no constant issues with Candy Crush Jelly Saga's connectivity so I suggest you optimize your device and its connection to make sure this doesn't happen to you again.

Cheers,

Xarly