Candy Crush Jelly Saga

Hansley_Mungra

dear All,

i trust you are well.

i accidentally deleted candy crush, can you please outline steps to retrieve steps on iPad.

thanks

_Elsa_

Hi Hansley, were you playing the game through Facebook or the Kingdom because they would have saved your progress.  If you did, then go to the app store and reinstall the game.  Then sign in with either one and your progress should be there.

Now if you didn't play through either one, please follow the steps on this link to get your progress back.  But before you do that, please sign up for an account so that your progress can be retrieved.  Here is the link:  https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep

If the troubleshooting doesn't work, then in the last paragraph there is a "here" hyperlink.  Click on it and complete the contact form.  They can go into the account and manually add the progress back.

Hansley_Mungra

Dear Elsa, thanks for the response. I did not save through Kingdom nor Facebook.

thanks

hans

_Elsa_

That's ok because now you just need to set up an account and then complete the contact form and they can add your progress manually.  I prefer to play through the Kingdom instead of Facebook, so it might be a good idea for you to do that too.  Here are some steps to set up a Kingdom account:  https://care.king.com/en/blog/article/how-to-create-and-sync-a-kingdom-account