Candy Crush Jelly Saga isn't loading

Karen_Grey

Game stopped loading yesterday morning. It starts to load & then hangs. I'm on Windows 10 & using Chrome. Have uninstalled & reinstalled. Also cleared cache & still won't load. Farm Heroes & Bubble Witch are loading with no problem, it's just Candy Crush Jelly saga

Creative_Elsa

Hi Karen, there is a problem playing the game on Chrome.  If you have version 68 or higher it's not working so they are suggesting that you try a different browser (Firefox, Opera or Edge).  Why aren't you playing the game directly on Windows 10 instead of using the browser?  You can connect with Facebook or the Kingdom by playing through Windows 10.  Look in your Microsoft store (shopping bag) and do a search for the game and install it.  

If you want to continue using a browser, please follow the steps on this link to troubleshoot to see if that works for you: 

https://www.elsalanger.net/blog/troubleshooting-tips

Creative_Elsa

Hi Karen, there is a problem playing the game on Chrome.  If you have version 68 or higher it's not working so they are suggesting that you try a different browser (Firefox, Opera or Edge).  Why aren't you playing the game directly on Windows 10 instead of using the browser?  You can connect with Facebook or the Kingdom by playing through Windows 10.  Look in your Microsoft store (shopping bag) and do a search for the game and install it.  

If you want to continue using a browser, please follow the steps on this link to troubleshoot to see if that works for you: 

https://www.elsalanger.net/blog/troubleshooting-tips