You keep sending me emails saying I still have 50 gold bars and to use them

Gel_Hardiman

How do I use the 50 gold bars that you keep saying I've got and telling me to use them. I have now had 3 different emails from you telling me to do this but with no instructions on how to use them . Please help !!!

QueenB

@Gel_Hardiman Sorry for the delay and thanks @Elsafor following up 😉

I've located your game records and added the Gold bars that was promised so you'll see this the next time you open the game. Now could you do me a huge favor and send me a screenshot of the email that you keep receiving so I can report this to the relevant team? I'll send you a private message so you can reply back so keep an eye on your mailbox on the top.

_Elsa_

You re more than welcome!

firebombmarkus

Hi @Gel_Hardiman and welcome to our adorable Community 😊 This doesn't sound familiar to me. I will elevate this to our Community Manager to see if they know something about this and I will write you back as soon as I find out something. Thank you for your understanding. Have a wonderful day 🤗

_Elsa_

HI @Gel_Hardiman, I know exactly what it is!  You just got 50 gold bars for free!

@firebombmarkus, this happened a while ago where a couple of players got that message and it's to get 50 free gold bars.  Here is the original link:  https://community.king.com/en/candy-crush-jelly-saga/discussion/234302/richard-you-have-50-gold-bars-waiting-to-be-used#entry_197623

I am going to tag @Xarly who is the community manager for this game.  He knows what this is all about and can get you the gold bars.

firebombmarkus

Thank you for clarifying 😊 @Elsa

_Elsa_

@Gel_Hardiman did you ever hear from the community manager?  If not, please let me know and I will get him for you.

Gel_Hardiman

Gel_Hardiman said:

How do I use the 50 gold bars that you keep saying I've got and telling me to use them. I have now had 3 different emails from you telling me to do this but with no instructions on how to use them . Please help !!!

Elsa said:

@Gel_Hardiman did you ever hear from the community manager?  If not, please let me know and I will get him for you.

Elsa said:

@Gel_Hardiman did you ever hear from the community manager?  If not, please let me know and I will get him for you.

Gel_Hardiman

Hi Elsa ,no I haven't heard anything at all from the community manager, but I have had another email saying I have 50 free gold bars and yet they are still not there. Thank you for trying to sort this out for me. Regards Gel

_Elsa_

Oh man you haven't heard from him.  I know that he's got a lot of things going on.   I am going to send him a message and send him here to help you.  It's night time there now so he won't get this until tomorrow.

Gel_Hardiman

Elsa said:

Oh man you haven't heard from him.  I know that he's got a lot of things going on.   I am going to send him a message and send him here to help you.  It's night time there now so he won't get this until tomorrow.

That's brilliant, thanks Elsa for going to all this trouble, it's very kind of you.

QueenB

@Gel_Hardiman Sorry for the delay and thanks @Elsafor following up 😉

I've located your game records and added the Gold bars that was promised so you'll see this the next time you open the game. Now could you do me a huge favor and send me a screenshot of the email that you keep receiving so I can report this to the relevant team? I'll send you a private message so you can reply back so keep an eye on your mailbox on the top.

Gel_Hardiman

QueenB said:

@Gel_Hardiman Sorry for the delay and thanks @Elsafor following up 😉

I've located your game records and added the Gold bars that was promised so you'll see this the next time you open the game. Now could you do me a huge favor and send me a screenshot of the email that you keep receiving so I can report this to the relevant team? I'll send you a private message so you can reply back so keep an eye on your mailbox on the top.