level 949

mbenjamin221

I won level 949 of candy crush jelly (see screenshot) but the game froze and wouldn't move forward. it wasn't my phone because I was able to do everything else. now it doesn't show that I passed the level. what do I do?

PummyRaj

Hello @mbenjamin221,

Hearty Welcome to the Candy Crush Saga section of our friendly King Community 😃

Very sorry to hear that you were not able to progress in your "Jelly" game. I am not sure if there is any Glitch with this level!! Let me make sure and get back to you!! In the mean time, please try some trouble shooters and see if that solves the issue ---

Trouble Shooting Tips for iOS --  https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Trouble Shooting Tips for Android --  https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

** If none of the above links worked, sometimes, re-installation of the game App works with such issues. If you do not have many saved up boosters on your device, you can try to delete the App and then re-install it. By Re-installation, we loose all our boosters as well as the lives received from friends and they cannot be restored!!

In the mean time, please provide below details if the Community Manager needs to look into your account --

1) The device you are playing the game on (2) How you logged into the game -- Facebook or Kingdom account

(3) Your game user ID... here is how to find it https://community.king.com/en/candy-crush-jelly-saga/discussion/247076/what-is-my-user-id-and-where-can-i-find-it

** TO reply back, please click in the empty box located below and tag me with @ and my name, and type your message. Your tag will help to receive a notification about your reply 👍️

Thank you & Looking forward to assist you further 🙂

PummyRaj

Hello again @mbenjamin221,

Looks like you forgot to add the "Screenshot". Can you please add it now? You can either EDIT your current post OR click in the empty box located below and tap on the "Image" icon located next to Emoticons.

Thank you!