Candy Crush Jelly Saga

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Candy Crush Jelly Saga

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Can’t Log into Candy Crush Jelly Saga

Hi,

I am unable to log into this game because only part of the login window is displayed and the window will not scroll. Screenshot is below. I am running version 2.20.5 on an iPad 2.

Any guidance on how to resolve this would be much appreciated, as I can’t save my levels until I can log into my account.

Thanks!

Accepted answers

All comments

Hi @thegamingfarmer, @Leony and @Rintintin,welcome to our community. I would like to take a moment to offer all of you a message for all newbies to learn more about our community which you can find here. We always run contests so be sure to do them for a chance to win gold bars.

Ich habe das selbe Problem. Ich kann mich nicht einloggen, weil der Bildschirm nur halb angezeigt wird und ich habe das Spiel schon mehrfach deinstalliert und auch das Gerät schon neu gestartet. Nichts hilft.

This content has been removed.

thegamingfarmer

Great thanks for the update

Hi @thegamingfarmer,

I was just thinking about you 😊 Still no news from the studio as they are still investigating this issue. They have received similar reports now so hopefully that will help give them some insights as to what is casing this.

Hang in there as I'm sure they'll solve this soon 🤞🤞🤞

thegamingfarmer

Any word from the studio yet

thegamingfarmer

Sadly the screen is broken. Might just have to wait till I get something new

This is awesome, thanks @thegamingfarmer

I've passed this on to the studio but we're not going to hear back from them until next week. Hope you're able to play the old device if you still have access to it 😬

thegamingfarmer

Yes I have version 2.21.7 I do appreciate all of your help

Screenshot_2019-06-06-09-02-39.png

Thanks for trying

So the Studio informed that this issue should have been fixed on version 2.21... Can you double check if you have this version installed and if yes, send us a screenshot showing the version so I can pass this on to the studio if the issue is still persisting?

Thanks

thegamingfarmer

Screen rotation doesn't help. I even tried installing it on my tablet unfortunately with the same results

Interesting! Thanks for the details...

I'm going to have to talk to the studio so they can try to reproduce this issue since it's happening on different devices. I currently don't have a workaround to provide you accept for connecting the game to Facebook instead.

Quick question, have you tried turning the device horizontal and see if that helps?

thegamingfarmer

Forgot to add I tried the uninstall reinstall thing several times

thegamingfarmer

I had to switch to a new device. Now it's a luge android version 4.4.2 I've had a kingdom account for quite some time and jelly saga only half of the log in window shows up. I switched my other games with no problems

Welcome to our Community @thegamingfarmer😃

Are you saying that you have lost your Candy Crush Jelly Saga game progress? If yes, which device are you playing on and have you tried reinstalling the game app?

Also, are you Facebook or Kingdom connected?

thegamingfarmer

Same issue for me as well. I think I'm on level 1100

Awesome....

Image: https://media.giphy.com/media/bqU6yYhyOHEDo67nOF/giphy.gif

Got it! Thank you!

Done 😉

The next time you open the game, your Candy Crush Jelly Saga should be on level 920 🙌

Yes, I have created a King account and synced my other games. I am currently on Level 920 in Candy Crush Jelly Saga. It would be great if you could restore my progress to there so I can pick up where I left off on my new iPad. Thank you!

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

@therainbird Welcome to our Community 😀

I will need you to try reinstalling the game app and see if that helps. It usually fixes most issues please note that any progress on the mobile device that has not been synchronized with Facebook/ Kingdom at this stage will be lost.

However, all the progress that is currently saved on Facebook/Kingdom can easily be retrieved, once you have reconnected the device successfully.

Regrettably, you will lose any saved boosters and messages. I would recommend using these up before re-installing, if possible.

Let me know how it goes

I was unaware until yesterday that levels had to be explicitly saved to a FB or Kingdom account. (My ignorance - I can own it.) So I didn't have a Kingdom account until yesterday, when I discovered that I needed one to transfer my game progress to my new iPad. Hence the reason I'm trying to log into my account. (FWIW, I have been able to successfully save/transfer to my new iPad my progress in three other King games using my account.)

Syncing/saving via FB is off the table for me. So I am wondering if there are any other options for me to save my game progress. By any chance would syncing the app in iTunes work at all, or does an iTunes sync only back up the app itself and not the game progress info?

We don't recommend backing up trough iTunes as we can't guaranty that it will be saved as this is out of our control, so Kingdom is what you should go for.

However I do believe you have successfully created a Kingdom account and synced your games as I was able to locate a game record, but Jelly is still on level 1 and this I can manually restore for you id you let me know which level you're supposed to be on.

Thanks

Yes, I have created a King account and synced my other games. I am currently on Level 920 in Candy Crush Jelly Saga. It would be great if you could restore my progress to there so I can pick up where I left off on my new iPad. Thank you!

Done 😉

The next time you open the game, your Candy Crush Jelly Saga should be on level 920 🙌

Got it! Thank you!

Awesome....

Image: https://media.giphy.com/media/bqU6yYhyOHEDo67nOF/giphy.gif

thegamingfarmer

Same issue for me as well. I think I'm on level 1100

Welcome to our Community @thegamingfarmer😃

Are you saying that you have lost your Candy Crush Jelly Saga game progress? If yes, which device are you playing on and have you tried reinstalling the game app?

Also, are you Facebook or Kingdom connected?

thegamingfarmer

I had to switch to a new device. Now it's a luge android version 4.4.2 I've had a kingdom account for quite some time and jelly saga only half of the log in window shows up. I switched my other games with no problems

thegamingfarmer

Forgot to add I tried the uninstall reinstall thing several times

Interesting! Thanks for the details...

I'm going to have to talk to the studio so they can try to reproduce this issue since it's happening on different devices. I currently don't have a workaround to provide you accept for connecting the game to Facebook instead.

Quick question, have you tried turning the device horizontal and see if that helps?

thegamingfarmer

Screen rotation doesn't help. I even tried installing it on my tablet unfortunately with the same results

Thanks for trying

So the Studio informed that this issue should have been fixed on version 2.21... Can you double check if you have this version installed and if yes, send us a screenshot showing the version so I can pass this on to the studio if the issue is still persisting?

Thanks

thegamingfarmer

Yes I have version 2.21.7 I do appreciate all of your help

Screenshot_2019-06-06-09-02-39.png

This is awesome, thanks @thegamingfarmer

I've passed this on to the studio but we're not going to hear back from them until next week. Hope you're able to play the old device if you still have access to it 😬

thegamingfarmer

Sadly the screen is broken. Might just have to wait till I get something new

thegamingfarmer

Any word from the studio yet

Hi @thegamingfarmer,

I was just thinking about you 😊 Still no news from the studio as they are still investigating this issue. They have received similar reports now so hopefully that will help give them some insights as to what is casing this.

Hang in there as I'm sure they'll solve this soon 🤞🤞🤞

thegamingfarmer

Great thanks for the update

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