For some reason candy crush jelly stopped loading on my iMac.

moteyboat

For several days now when I click to start the game on Facebook it almost loads and then says there is an error and "they" are working to quickly fix it. Please help! My ID is 1340802136.

QueenB

Thanks for tagging me @Foley1362!

First thing we need to do @moteyboat, is to try a different browser such as Chrome. I personally use a Mac and I do not recommend Safari to play games so I recommend Chrome.

https://www.google.com/chrome/?brand=CHBD&gclid=EAIaIQobChMIwI3e7Prl4gIVxoTVCh3opQcaEAAYASAAEgK32vD_BwE&gclsrc=aw.ds

Did you also by any chance tried clearing the cache of your browser? I see you also have the game on mobile device, are you able to keep playing on mobile in the meantime?

KingChewy

Hi @moteyboat - welcome to our friendly community! Sorry to hear you’ve had this issue. Can you confirm what level you are at? Tagging our CM @QueenB to assist if possible with additional info 🙏🏻

QueenB

Thanks for tagging me @Foley1362!

First thing we need to do @moteyboat, is to try a different browser such as Chrome. I personally use a Mac and I do not recommend Safari to play games so I recommend Chrome.

https://www.google.com/chrome/?brand=CHBD&gclid=EAIaIQobChMIwI3e7Prl4gIVxoTVCh3opQcaEAAYASAAEgK32vD_BwE&gclsrc=aw.ds

Did you also by any chance tried clearing the cache of your browser? I see you also have the game on mobile device, are you able to keep playing on mobile in the meantime?

moteyboat

Thank you QueenB. I downloaded Chrome and am back to playing.

QueenB

Awesome!!!!!