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candy crush jelly game

lisaandscott

Candy crush jelly game won’t load. I click to open and it goes to start and then just closes. This is on my iPad.

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firebombmarkus

@carrielee Thank you for giving me the details. I will give you some troubleshooting steps for Android to try.

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

Also, check the version of your Android. King games will work only on 4.4 and above. Let me know if these steps help you.

carrielee

Two days ago I clicked the icon to play.. Orange King screen came up, loading pufflers, spreading jelly and what not then it just went away.
I had something similar happen with candy crush a month or so ago so I checked for updates with the app as well as my system (which seemed to be the problem then). No updates needed.
Checked my storage. At %71
Uninstalled/reinstall
No difference

Thanks for the welcome!

firebombmarkus

Hi @carrielee and welcome to our adorable Community 😊 Can you please tell me what exactly do you have problem with?

carrielee

I'm having this same problem in my Android.
I've uninstalled/reinstalled several times to no avail. 😔

QueenB

@lisaandscott, you've got a new account by the looks of it, which level are you supposed to be on so I can manually restore your game?

By the way, did the crashing issue stop?

Creative_Elsa

That is wonderful news! Have a wonderful crushing day today!

lisaandscott

Thanks all. I reinstalled app and did lose my progress. I did sign up with King before I did this but because it didn’t load the game, it didn’t work. Thanks all

Creative_Elsa

@lisaandscott I wasn't on my computer when I responded above so you didn't get our welcome to the community message.

You can learn more about our community here. We always run contests so be sure to do them for a chance to win gold bars.

QueenB

Hi @lisaandscott!

You need to reinstall the game app.

It usually fixes most issues and note that any progress on the mobile device that has not been synchronized with Facebook/ King account at this stage will be lost.

However, all the progress that is currently saved on Facebook/King account can easily be retrieved, once you have reconnected the device successfully. Regrettably, you will lose any saved boosters and messages.

Let us know how it goes 😉

lisaandscott

I went in and logged in through King and it’s still won’t open. Down the bottom it says invalid Crfs token. Not sure what that means

lisaandscott

Thank you all. I don’t play it through Facebook. I originally downloaded through the App Store a long time ago.

Creative_Elsa

Thanks for tagging me @firebombmarkus. Something is going on with the games. Soda has that problem now and it’s a Facebook glitch so we have to wait for them to resolve it. This is the first that I have heard this problem in Jelly.

@lisaandscott are you logging in to Facebook to play the game? If so, that could be the problem for you. Have you ever played through the Kingdom? I only play the King games through the Kingdom because of the Facebook problems. If you have been playing through Facebook then try to play through the Kingdom to see if that works better for you. I am on my phone now so I can’t show you how to create a Kingdom account. If @firebombmarkus is online before I get on my computer in the morning he can help you create the account. Otherwise write back here and I will look for your message in the morning.

firebombmarkus

@lisaandscott I will tag for help my friend @Elsa maybe she has more options to offer 😉

lisaandscott

Do you know of any troubleshooting I could do to fix. It is also happening with another one of my games

firebombmarkus

@lisaandscott Yes, thank you.

lisaandscott

I found iOS 12.4. Would this be it

firebombmarkus

@lisaandscott You can find out in your device's settings.

lisaandscott

Version 2.25.13 Not sure what version IOS. My IPad is about 4 years old. How do you find out what version iOS you have

firebombmarkus

@lisaandscott Which version od iOS do you use? Which version of the game do you have? You can check out the version of the game in the App Store.

lisaandscott

Hi. Still not working