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NOW FIXED! - "Sorry something went wrong" - message when requesting lives

RustyBell
RustyBell Posts: 1

Level 1
edited September 2019 in Support
I click to send lives and the pop-up freezes. I have to reboot & can not send or receive lives

Best Answers

  • Crimson_Dawn
    Crimson_Dawn Posts: 2,741
    Answer ✓
    Hi, @RustyBell! This problem has been reported and is being worked on. There is a link I will post here once I find it. Hopefully this won't last long. Have a great day!
  • Crimson_Dawn
    Crimson_Dawn Posts: 2,741
    Answer ✓
    Ok, here's the link that leads to a thread by a Community Moderator. I realize it's in a separate forum, but this is a problem in all games, so the information is still the same.
    https://community.king.com/en/candy-crush-saga/discussion/265216/sorry-something-went-wrong-message-when-requesting-lives
  • QueenB
    QueenB Posts: 15,489
    edited September 2019 Answer ✓
    Good News 🙌

    Facebook has just confirmed that, the error message should be fixed so we should now be able to send requests!

    Please let us know if this is working for you (some may have to give it few minutes), so we can report back.

    I would like to thank you all for your patience and understanding 😍


    PS: while you're here, we would love to get your feedback on our Community here

    Thanks 🙏

Answers

  • tchrcyd
    tchrcyd Posts: 3

    Level 1
    I am having a similar problem on the desktop!! Can't send or receive lives. And when game is loading, is says "searching for social media" even though I play through Facebook!
  • Crimson_Dawn
    Crimson_Dawn Posts: 2,741
    Answer ✓
    Hi, @RustyBell! This problem has been reported and is being worked on. There is a link I will post here once I find it. Hopefully this won't last long. Have a great day!
  • tchrcyd
    tchrcyd Posts: 3

    Level 1
    Thanks! It's been going on for a while, just hadn't reported it! Hopefully they will fix it!
  • Crimson_Dawn
    Crimson_Dawn Posts: 2,741
    Answer ✓
    Ok, here's the link that leads to a thread by a Community Moderator. I realize it's in a separate forum, but this is a problem in all games, so the information is still the same.
    https://community.king.com/en/candy-crush-saga/discussion/265216/sorry-something-went-wrong-message-when-requesting-lives
  • QueenB
    QueenB Posts: 15,489
    That is correct @Crimson_Dawn, it's effecting few other games as well.

    We've been made aware of a pop-up message, to those players that link their game to Facebook.  

    We're looking into this with our colleagues at Facebook, so we appreciate your patience and understanding while we work on this.

    At the moment, it does seem that this will temporarily affect your sending and receiving lives, but you should find that it doesn't affect the visibility of your Facebook-connected friends. 

    We'll do our best to find a solution to this as soon as possible, so please check back in your game from time-to-time.

  • QueenB
    QueenB Posts: 15,489
    edited September 2019 Answer ✓
    Good News 🙌

    Facebook has just confirmed that, the error message should be fixed so we should now be able to send requests!

    Please let us know if this is working for you (some may have to give it few minutes), so we can report back.

    I would like to thank you all for your patience and understanding 😍


    PS: while you're here, we would love to get your feedback on our Community here

    Thanks 🙏

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