NOW FIXED! - "Sorry something went wrong" - message when requesting lives

RustyBell

I click to send lives and the pop-up freezes. I have to reboot & can not send or receive lives

Crimson_Dawn

Hi, @RustyBell! This problem has been reported and is being worked on. There is a link I will post here once I find it. Hopefully this won't last long. Have a great day!

Crimson_Dawn

Ok, here's the link that leads to a thread by a Community Moderator. I realize it's in a separate forum, but this is a problem in all games, so the information is still the same.
https://community.king.com/en/candy-crush-saga/discussion/265216/sorry-something-went-wrong-message-when-requesting-lives

QueenB

Good News 🙌

Facebook has just confirmed that, the error message should be fixed so we should now be able to send requests!

Please let us know if this is working for you (some may have to give it few minutes), so we can report back.

I would like to thank you all for your patience and understanding 😍


PS: while you're here, we would love to get your feedback on our Community here

Thanks 🙏

tchrcyd

I am having a similar problem on the desktop!! Can't send or receive lives. And when game is loading, is says "searching for social media" even though I play through Facebook!

Crimson_Dawn

Hi, @RustyBell! This problem has been reported and is being worked on. There is a link I will post here once I find it. Hopefully this won't last long. Have a great day!

tchrcyd

Thanks! It's been going on for a while, just hadn't reported it! Hopefully they will fix it!

Crimson_Dawn

Ok, here's the link that leads to a thread by a Community Moderator. I realize it's in a separate forum, but this is a problem in all games, so the information is still the same.
https://community.king.com/en/candy-crush-saga/discussion/265216/sorry-something-went-wrong-message-when-requesting-lives

QueenB

That is correct @Crimson_Dawn, it's effecting few other games as well.

We've been made aware of a pop-up message, to those players that link their game to Facebook.  

We're looking into this with our colleagues at Facebook, so we appreciate your patience and understanding while we work on this.

At the moment, it does seem that this will temporarily affect your sending and receiving lives, but you should find that it doesn't affect the visibility of your Facebook-connected friends. 

We'll do our best to find a solution to this as soon as possible, so please check back in your game from time-to-time.

QueenB

Good News 🙌

Facebook has just confirmed that, the error message should be fixed so we should now be able to send requests!

Please let us know if this is working for you (some may have to give it few minutes), so we can report back.

I would like to thank you all for your patience and understanding 😍


PS: while you're here, we would love to get your feedback on our Community here

Thanks 🙏