How can I get my game progress back for my king games. I lost all progress after new phone update

debialderman

I recently updated to the iPhone 11 pro and after they installed all of my apps my progress was gone on all long games!! 😩😳

Witchywoman1311

I want to know the same thing.  I have the Galaxy  S10+ and I am back at level 1 :-(

Crimson_Dawn

Hi, @debialderman and @Witchywoman1311! I've found a link that may help you with your problem, and I hope it does! Let me know if nothing works or you need anything else. Have a great day!
https://community.king.com/en/candy-crush-jelly-saga/discussion/243865/how-to-get-your-level-and-progress-back#latest

_Elsa_

Hi guys, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to do them for a chance to win gold bars.Are you both using the same email address?