Not recognizing my email

Cherakee68

Help! My game says my email doesn't exist. It keeps going to my husbands email and facebook starting from beginning . How can I get mine back?!

QueenB

Which device are you playing on @Cherakee68?

Apple, Android, King.com?

Cherakee68

Im using my ios phone

QueenB

Cool, thanks

Can you try the following on the device please:

- Disconnect the game from Facebook/King account (if connected).

- Delete Facebook App if you have it installed.

- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari (Super Important).

- Restart the device and try connecting the game back to Facebook/King account so your progress can sync.

Let me know how it goes  

_Elsa_

Hi @Cherakee68, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to do them for a chance to win gold bars.Are you both using the same email address? 

I have seen this happen before.  Please read my comments here.  It might be the same user ID # for both of you.  So please check it out and get back to me here so that we can resolve this.