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Connection issues?

marypatp
marypatp Posts: 1

Level 1

Today I was trying to login on the app on my iphone it kept saying that there was a problem with the connection and to try back later. I was never able to connect.

Later when I tried to buy some gold bars it said the same thing and I could not purchase. Is there just a problem with the app today? Or is it my phone? 

Answers

  • QueenB
    QueenB Posts: 15,489
    Not that we know of @marypatp!

    Since you mentioned iPhone, could you try this on your device:

    - Disconnect the game from Facebook/King account (if connected).

    - Delete Facebook App if you have it installed.

    - Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari (Super Important).

    - Restart the device and try connecting the game back to Facebook/King account so your progress can sync.

    Hope this does the trick and welcome to our Community :)  
  • _Elsa_
    _Elsa_ Posts: 37,348
    Hi @marypatp, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to do them for a chance to win gold bars.


Hey! Would you like to give us your opinion?