I keep getting e mails about I've won 50 gold bars, but there never there,why do y'all do that to me

mudgirl

QueenB

Hi @mudgirl

Can I have your User ID so I can check with Player Support for you?

Thanks  

mudgirl

Absolutely it's 1063026498

QueenB

Thanks @mudgirl!

Player Support is wondering if you could get in touch with them so they can check if you have another account as this pop up doesn't say that you have won Gold bars but simply reminding you that you still have 50 Gold bars.

However, they can see that you've been in touch with them in July with the same question so they want to check if you have the game connected to different emails to see which account you still have Gold bars in. 

You can contact them here, thanks  

mudgirl

I have got in touch with them, no reply 

_Elsa_

Hi @mudgirl, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to do them for a chance to win gold bars.

By any chance do you still have the email?  If so, it might help to show it to Player Support so that they can resolve this quickly.

mudgirl

I sent you a screenshot of the email, it said I still have 50 gold bars I haven’t used but there not there when I play the game 

_Elsa_

Where did you send the print screen? I don't work in the Player Support area.  If you still have that email please try again by completing the contact form here.  Make sure to include your user ID #. 

mudgirl

I have screenshots of e Mail,my user is 1063026498

mudgirl

Here’s the e mail king sent me

mudgirl

Another e mail