Shows lives on the envelope, disappear when I open it! (FIXED on version 2.31.22)!

Cat-13

UPDATE: My Windows 10 is fixed:
'm still on 1400. The FISHES STILL don't help even when everything is gone. They go to the black squiggly lines instead of helping you. When will we be able to control the fishes Thanks in advance. :-)

htuck

My messages still won’t appear. I’ve updated the app, I’ve deleted and reinstalled the app, and it still won’t allow to see them. When I click on the envelope all it shows is for me to send lives. 

firebombmarkus

Hi @htuck and welcome to our adorable Community 😊 I have to you to check which version is your game and let me know. Also, I will need your user ID. If you don't know where to find it, follow the instructions on the link below.

https://community.king.com/en/candy-crush-jelly-saga/discussion/247076/what-is-my-user-id-and-where-can-i-find-it-candy-crush-jelly

Jan_Bevins

Mine is doing the same thing. Says I have lives but none when I open the envelope. Always something LOL

Jan_Bevins

now it won't let me request lives from friends

_Elsa_

A warm welcome to all the new community members and older community members.  I am going to post some links below to help you learn how to navigate through the community.

We currently have a poll going to see which is the most favorite King game that players love to play. You can vote here.  I am also going to give you some very important links below so that you can learn how to navigate through the community.

Here is a link to help you learn your way around the community. Let's learn more about the King community!

Make sure to check out the Contest Area for a chance to win gold bars!  You can check if your game is running any current contests, as well as the community contests (General).

To check out the game community for your King game(s) check out the "Newbies, this message is for you" here. Click on your game(s) and learn more about your game community.

Please check out the “Idea” area for some of our candy crush games here. Vote! Vote! Vote!

Noey30

I haven’t been able to open any messages, it is blank when I open the envelope. Why is this happening again?

Lady_Sarina

Hi @Noey30

There was an issue with this previously which was fixed.

However please try clearing your game and browser cache.

Also check device storage has space and that all updates have been done for the game app and devices also. Once thgis is done, turn devices off and then on angain and see how you go.

If still experiencing difficulty then post a screenshot and player ID here :0)

NamTruong2001

I have that glitch on Facebook, too.

Jan_Bevins

Same but navigation this site is a nightmare! Hope it’s fixed soon