Shows lives on the envelope, disappear when I open it! (FIXED on version 2.31.22)!

oliamel

Candy Crush Jelly Saga - Same issue as above. Message box says "8" and when I click it is completely empty. Not even the message "Play with friends".

BabaD

I am also having an issue with Jelly Saga and no lives showing up.  I also have the current version 2.30.7.0.

kittles

I have the 2.30 version, however, I’m still having this issue. Any updates?

Nutty_Me

Same here, candy crush jelly - latest update installed. The red notification bubble with number of messages appears but when I tap to open - the messages box is empty. 

QueenJulie

Just wanted to update everyone, the extra lives from the envelop IS STILL DOWN... I gather they still working on it... we need to hang in there lol...have an awesome Sunday jelly friends😘

Elsa

Hi guys, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.

I just searched in the Jelly community to find the message and this is it here.  They are still waiting for a fix.  If this is now happening here in CC Soda Saga, then I will tag @Xarly and @QueenB to make them aware that this might now be happening in this game.

ninjachic75

Was working fine before.  Wondering why it's taking so long to fix.   My hubby & brother-in-law are genius programmers if help is needed. 🤷

Cat-13

Queen B I also cannot get my extra turns. I can see I have them but when I click on it, nothing shows up.

David_Wolfson

Ever since the most recent update, the messages pane shows a badge (as if a player has given me a life or requested a life), but when I open the pane, it is completely blank. What's going on?

mhk201

When I click on notification of friend help it goes off with no life added

Gray

I’m having the same problem!!! It says I have 9 messages and as soon as I click on it they disappear! 

QueenB

Welcome to our Community @mhk201

Are you saying that the pop up closes when you're about to request or accept lives from friends? Which device are you playing on, mobile or on PC?

Cat-13

Phatcher I'm having the same problem. I lost over 8 lives now. I clicked on it today. It said 3 more lives. Again I have nothing.When is the game  going to fix this problem. I really need my lives!!!!

Cat-13

My game updated itself. And that is when i started having problems.

mhk201

When I click on mailbox that says
1 — the 1 disappears and no life is added. On mobile