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Shows lives on the envelope, disappear when I open it! (Studio is working on a Fix)

ChickaDee2019ChickaDee2019 Posts: 12
edited October 30 in Support
Lives given by friends shown by a number on the envelope disappear when I open it.   The window is blank with only the headline "Messages".  This has never happened until now.

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  • QueenBQueenB Posts: 2,790 Community Moderator
    Welcome to our Community @ChickaDee2019 :)

    Did you happen to have an updated recently for the game app? Sometimes updates can reset the lives so just keep asking your friends for more as you should be able to receive lives.

    Unfortunately, it is not possible to restore lost lives. 

    Farm Heroes Saga - The studio is hunting for feedback, share yours here
    Royal Championship, whaaat 🧐 Check it out here

  • ChickaDee2019ChickaDee2019 Posts: 12
    I, myself did not update, but I have the game set to receive updates automatically.  This has been going on for a few days and many plays.  Not caring really about gaining lost lives, just like this glitch to stop deleting lives shown on the envelope and disappearing when I  tap on it. 
  • QueenBQueenB Posts: 2,790 Community Moderator
    Gotcha 👍

    I'll pass on the feedback to the Studio so they can keep an eye on this 😉

    Farm Heroes Saga - The studio is hunting for feedback, share yours here
    Royal Championship, whaaat 🧐 Check it out here

  • QueenBQueenB Posts: 2,790 Community Moderator
    One more thing, which game app version do you have installed?

    Farm Heroes Saga - The studio is hunting for feedback, share yours here
    Royal Championship, whaaat 🧐 Check it out here

  • ChickaDee2019ChickaDee2019 Posts: 12
    2.29.15 is what I have now, thanks.
  • MissIvyMissIvy Posts: 2
    When the message board is accessed it is totally blank, despite saying I have 3 messages. I am playing on an iPad. This has been happening for about three days.
  • DreamDancerDreamDancer Posts: 96 ✭✭✭
    Every time I start the game, I see I have 4 messages, but when I go to look, there's nothing in the message area.
    Been doing that since the last update.
    Version 2.29.15
  • Diana_BobannaDiana_Bobanna Posts: 7
    How do I check which app version I have please
  • Scott93Scott93 Posts: 7
    I've had the same thing happen to me on Android. It didn't start until I updated the game this week
  • firebombmarkusfirebombmarkus Posts: 8,758 Superstar
    Hi @DreamDancer I have the same version of the game but I don't have this problem. I play it on Android. Where do you play it? Have you tried force closing the game and clearing the cache?
  • Diana_BobannaDiana_Bobanna Posts: 7
    I, myself did not update, but I have the game set to receive updates automatically.  This has been going on for a few days and many plays.  Not caring really about gaining lost lives, just like this glitch to stop deleting lives shown on the envelope and disappearing when I  tap on it. 

  • Diana_BobannaDiana_Bobanna Posts: 7
    Has anyone been able to correct or access yet?
  • peturneapeturnea Posts: 7
    edited October 20
    Lives given by friends shown by a number on the envelope disappear when I open it.   The window is blank with only the headline "Messages".  This has never happened until now.
    This has been happening to me as well for a couple of days. It’s quite annoying; I’ve tried updating it; taking the update out... it’s ridiculous others give you lives and they are deleted just because. Can you please give it a look and fix it?
  • ChickaDee2019ChickaDee2019 Posts: 12
    Also cannot utilise the spin for extra turns
  • PollyWJPollyWJ Posts: 2
    I’m using an iPad this has been happening for a few days to me. I have not updated manually. I’ve deleted and re-installed my game, but alas still happening !!

    is it being looked into pls ? 
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