Shows lives on the envelope, disappear when I open it! (FIXED on version 2.31.22)!

Gray

I’m having the same problem!!! It says I have 9 messages and as soon as I click on it they disappear! 

QueenB

Welcome to our Community @mhk201

Are you saying that the pop up closes when you're about to request or accept lives from friends? Which device are you playing on, mobile or on PC?

Cat-13

Phatcher I'm having the same problem. I lost over 8 lives now. I clicked on it today. It said 3 more lives. Again I have nothing.When is the game  going to fix this problem. I really need my lives!!!!

Cat-13

My game updated itself. And that is when i started having problems.

mhk201

When I click on mailbox that says
1 — the 1 disappears and no life is added. On mobile

urmel71

Dear support,

since a couple of week I cannot seen messages anymore. Although the message notifications shown some new messages by number after open the message box no message appear.

urmel71

QueenB

OK, have you made sure the game app is properly connected to either your Facebook or King account? 

Can you also send me a screenshot of the mailbox when it shows you have a life so I can see how it looks like for you? 
For any guidance, please visit this useful website: www.take-a-screenshot.org

Thanks  

Cat-13

I really would like to have my lives back. I've got so many. And I REALLY could use them. Especially since I'm on 1338 which is THE QUEEN! With no lives, gold bars or lollipops and everything is down, I don't have a chance beating her or Larry.The game should give us back our lives once this is fixed.

samtrevmom

I also updated and still can’t get my messages. 

cat9286

I updated October 25 and I'm still having this problem.  It's getting frustrating