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My game is Freezing

5419122973
5419122973 Posts: 3 Newbie
edited October 2019 in Support
my game is starting to freeze when I get to an almost win.   All I can do is close the game and restart.  Then I’ve lost the boosters I’ve used.   Not happy!    Wasting my money. 😡

Answers

  • QueenMia
    QueenMia Posts: 12,979 Community Manager
    Hey there @5419122973 and welcome to the Community :waving:

    I would suggest you to clear cache and cookies from your device and make sure you have the latest game version installed. That usually helps with any issue of that kind. 

    If that does not solve the problem, please let us know what device you're using and the game version. A screenshot of the frozen screen and an explanation as to when it freezes would also be very helpful to be able to assist you :)

    Thanks🍒
  • _Elsa_
    _Elsa_ Posts: 36,635 Sweet Legend
    Hi @5419122973, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to do them for a chance to win gold bars.

Hey! Would you like to give us your opinion?