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Lost my progressiob because application not enter facebook

mahmoud2020
mahmoud2020 Posts: 1

Level 1

I  reach 4300  level but  by wrong the application unintsall .Then i intsall it agaon but can  enter facebook account in game  so my progression lost
My facebook account 
Mahmoud.m.monsef@facebook.com
Issorked but when i  start application cant be login with face book to retire  the level i reached before pleade 

Answers

  • PummyRaj
    PummyRaj Posts: 43,046
    Hello @mahmoud2020 Hearty Welcome to our friendly King Community :) 

    I am sorry to hear that you have lost the levels in your game!  Please follow this link to restore your level progress  https://community.king.com/en/blog/discussion/247838/have-you-lost-your-levels-a-guide-on-how-to-keep-your-game-saved#latest

    1) If you have already saved your game before through Facebook or Kingdom account, follow the suggestions in "Problems with retrieving Saved game";

    2) If you have not saved your game till now, follow the steps in the section part "Didn't save the game, is it too late"!  With this step, the "Player Support Team" will be able to retrieve your game progress.  But, please note that they can restore all those levels with only 2 stars, but cannot give the highest scores that you have previously achieved in the levels! Hope this made sense and clarifies! 

    Please post back and let us know how it went and also if you need further assistance. IF you tap on "Type your Comment" box located below, you will be able to write back :+1: 

    Hope everything works out fine!  Have a great rest of the day/evening!

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