I didn't get the gold bars, I was told I had.

MargieLE

Hello, I received an e-mail saying I had 50 gold bars to us, but when I clicked the link and went into my game, the gold bars didn't show up. Can you help me get them please? :)

Thanks

Margie

bearwithme

Hello @MargieLE and welcome to our friendly King community. Can you post a copy of the email you received in the comment section below please? Once I see the email, I can assist you better.

Thank you.

bearwithme

Thank you @MargieLE - this is perfect. It appears to be a marketing offer from King for Candy Crush Jelly. I will let the game CM know you didn't get them, but in the meantime, I would contact Player Support and let them know you didn't receive them and make sure you include a copy of the email in the comments section.

Please follow the instructions on this purchase issue page to assist you in contacting Player Support.

LadyRaffie

Hello @MargieLE !

Welcome to our Community ☺️

I have talked with the Studio and your issue is solved.

Could you please, exit from your game app, close it for 10 secs and open it again? You should be able to see the Gb then in your account.

Let me know if you have them

Have a Jellycious Friday 🤗

bearwithme

Hello @MargieLE and welcome to our friendly King community. Can you post a copy of the email you received in the comment section below please? Once I see the email, I can assist you better.

Thank you.

MargieLE

Hi. I hope this is good enough. :)

bearwithme

Thank you @MargieLE - this is perfect. It appears to be a marketing offer from King for Candy Crush Jelly. I will let the game CM know you didn't get them, but in the meantime, I would contact Player Support and let them know you didn't receive them and make sure you include a copy of the email in the comments section.

Please follow the instructions on this purchase issue page to assist you in contacting Player Support.

MargieLE

Ok, I will try that. Thank you for your help.

LadyRaffie

Hello @MargieLE !

Welcome to our Community ☺️

I have talked with the Studio and your issue is solved.

Could you please, exit from your game app, close it for 10 secs and open it again? You should be able to see the Gb then in your account.

Let me know if you have them

Have a Jellycious Friday 🤗

MargieLE

Yes! Thank you LadyRaffie, the gold bars are there! Awesome, that will help get past those hard levels, for sure. ;)