How to turn on "Give up now?"

NamTruong2001

I have just accidentally clicked "Don't show me this again." Please tell me how to undo it. I need that message if I want to change my decision 😭 Thanks!

wykoon

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/893886#Comment_893886

Hi there NamTruong and good day to you.

Sorry I'm not an expert but I wish to try offer help to you whilst waiting for reply from above, if you don't mind. 😅

Just a simple one, log out from all game and close all running apps, restart your device and log back in as usual. Play a level and see whether that notification re-appear if you failed it.

Meanwhile, before you reinstall your game, please read this article and pay attention to the last paragraph.

Do report back to us if the restarting of your device does not solve your problem.

Thank you and keep playing 🙏

RegalRenz

Hello @NamTruong2001. My game doesn't have that feature but you could try clicking the settings button on the game's main screen then the 'i' help button and checking there. Let me know how it goes.

NamTruong2001

@RegalRenz here are some topics and I really don't know how to make that message appear again 🥺

RegalRenz

@NamTruong2001 just select any one. At the end it will ask you if you still need help and you'll get the option to contact player support or you can click this link and fill out the form https://soporto.king.com/contact.

NamTruong2001

Can any experts help me about this? I'm really impotent when trying to find the way to make it open again 🥺

NamTruong2001

@Leanna_Allen @Lola_Pop @Spinnifix @Glenn1972 @Diamond Lim

Could any experts help me, please? (Huhuhuhuhu)

Diamond_Lim

Hello! @NamTruong2001 👋

Oh! No! Unfortunately you have clicked on "Don't show me this again" on this feature. It's too late but this feature is still tested by Community Team and some players have this feature to be tested playing only. 😔

⚠️ Note ⚠️

When you uninstall and reinstall or clear cache or data this game, I think this new feature will be gone too. 😔

So how about you send your Game ID to Community Team then their team answer to return this feature's message that I hope they will help you if they can. 😊

How to find your Game ID (Any Devices)

Have a nice and safety day! 😊

NamTruong2001

My ID: 3021156156

@Diamond Lim

Diamond_Lim

Okay! Thanks for your answering! I will ask Community Team first then they will check this problem and how can answer you your problem! Please be patient! @NamTruong2001 😊

Have a nice and safety day! 😊

Leanna_Allen

@NamTruong2001 sorry I'm late to this discussion...Happy that @Diamond Lim was able to help you out with such useful information...How have you been doing on RC? We are still fighting for your clock back...😉

wykoon

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/893886#Comment_893886

Hi there NamTruong and good day to you.

Sorry I'm not an expert but I wish to try offer help to you whilst waiting for reply from above, if you don't mind. 😅

Just a simple one, log out from all game and close all running apps, restart your device and log back in as usual. Play a level and see whether that notification re-appear if you failed it.

Meanwhile, before you reinstall your game, please read this article and pay attention to the last paragraph.

Do report back to us if the restarting of your device does not solve your problem.

Thank you and keep playing 🙏