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Gold bars
Hockeypuck
Posts: 8
Level 2
in Support
Answers
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Hiya @Hockeypuck! 👋 I hope I can help you. I'd love to see you get your goldbars. Here is how you find your device ID:
If you login to your game, click on the gear ⚙ button at the bottom. Clink on your profile and at the top, where it says "King," double click the "King" icon and the game ID number will appear. 😉 Here are some pictures to help you. 📷 Happy gaming my candy crush friend and I hope this helps. 🤗😀
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Hi there @Hockeypuck and welcome to our adorable Community 😊 May I ask you to take a screenshot for me so I can see what this mail is about? Just be cautious not to expose your email address as we do not recommend posting personal information on the forum. If you don't know how to take the screenshot, please follow the steps here.
Thank you for assisting and helping our new friend 🤗 @jjac272903
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Welcome to our community @Hockeypuck! 🙋♀️ You're most welcome. Hope to see you around. Have a great day and happy gaming. 🤗
Aww, shucks @firebombmarkus 🔥 you don't have to thank me. Happy to help. 😉
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Hi there and good day to you. Hope you've provided the email info to @firebombmarkus. If you find it difficult to provide screenshot, just copy the contents of the said email here.
Since you have provided your game ID, I think our lovely CM @Lola_Pop may be able to look into it.
Hope to hear from you soon 🙏
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Hello @Hockeypuck !
I'm glad you've already met some of the nicest Community members we have here. 🤗
Please accept my apologies for the delay, I guess I must have missed the tag somehow.
I've had a look at your account now, and you're right: there are no 50 Gold Bars waiting for you in your Jelly game!
I'll speak to our Player Support team about that and we'll try to solve the issue together (that's not the usual way these things are solved but we can make an exception this time 😉)
Cheers!
