Star Reward infinite appearance

NamTruong2001 · August 2020

When I complete a level, star always appears continuously and the sound is always looping. What happened?

Video: https://photos.app.goo.gl/wwZ3nZ4NHuwuJ5Ry6

And the level failed sound is still muted though the button still turned on.

Pitty_Kitty · August 2020

@NamTruong2001

it seems a glitch. I'd try the usual troubleshooting technique: check out updates, log out, restart device, log in.

When did this problem start? What device are you playing on?

It could be related to your device, please check software update, keep ram free as possible , close background apps before starting to play and check if at least 2 GB of internal memory are free as well.

Keep us posted

NamTruong2001 · August 2020

I play on Facebook and I don't see any update on Facebook version.

Pitty_Kitty · August 2020

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/973799#Comment_973799

so do you play through facebook on a browser? you could check if the browser is up to date:

https://www.whatismybrowser.com/

Pitty_Kitty · August 2020

also clearing the cache on the browser might help

NamTruong2001 · August 2020

@Pitty_Kitty I play on Chrome and I never clear cache, it will take all my power-ups away.

Pitty_Kitty · August 2020

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/974100#Comment_974100

Alright, is chrome updated then? :)

NamTruong2001 · August 2020

It is the version 84.0.4147.105

Pitty_Kitty · August 2020

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/974322#Comment_974322

I'll check later if I also have the same version but if you open the link I posted above with chrome it should say immediately if it's updated. 🤔 When I opened that link earlier it said to me that I have firefox 79 on window 10 and it's updated.

if the problem it's on chrome maybe you could try checking facebook on other browsers to see if the game glitches there too. 🤔