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Boosters

sami0705
sami0705 Posts: 1 Newbie
edited August 2020 in Support

I was trying to get the arcade back and followed some of the suggested steps, ie uninstalling and reinstalling. By doing this I lost all my boosters! I had over 100 of each!!! How do I get them back??

Best Answers

  • [Deleted User]
    [Deleted User] Posts: 0 Newbie
    Answer ✓

    Oh no, you will lose all the boosters if you uninstalled the game. The suggestion was to log out and log in. Did you win the boosters or purchased them. If you purchased them, then you can get them back by contacting player support from your game app. But if you won them, the boosters are gone. Good Luck with contacting player support.

  • Spinnifix
    Spinnifix Posts: 25,430 Sweet Legend
    Answer ✓

    Hello and welcome to our beautiful community


    This arcade is an event and not every player receives it. These events come and go. As there are functions for selected groups of players. There are test groups. Hope this answers your question. Booster can be lost during deinstallation as it does not save your device. Be aware of it !!

Answers

  • [Deleted User]
    [Deleted User] Posts: 0 Newbie
    Answer ✓

    Oh no, you will lose all the boosters if you uninstalled the game. The suggestion was to log out and log in. Did you win the boosters or purchased them. If you purchased them, then you can get them back by contacting player support from your game app. But if you won them, the boosters are gone. Good Luck with contacting player support.

  • Spinnifix
    Spinnifix Posts: 25,430 Sweet Legend
    Answer ✓

    Hello and welcome to our beautiful community


    This arcade is an event and not every player receives it. These events come and go. As there are functions for selected groups of players. There are test groups. Hope this answers your question. Booster can be lost during deinstallation as it does not save your device. Be aware of it !!

  • Diamond_Lim
    Diamond_Lim Posts: 162,111 Diamond Diaries Moderator

    Welcome to Sweet King Community! 👑

    ⚠️ So please attention when you have trouble to lose all of your boosters! ⚠️

    1. The boosters also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device or reinstall any King's Game! 

    2. The boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved. 

    It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play. 

    We do not replace items and help you to return your boosters back that have not been purchased but if you have however lost purchased items, please report this to our Player Support team here, so they can help. 😊

    Have a nice and safety day! 😊

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