I m facing problem with candy crush jelly on my ipad. It keeps saying no internet connection.

Diamond_Lim

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/1072371#Comment_1072371

Thank you for your answering! 😊

How about you can tried these steps that I hope this helps :

https://support.apple.com/en-us/HT201398

If it's not worked, You can follow to ask Contact Us by Pitty Kitty on her previous reply. After asking, you should wait for Community Team answer you longer. 😊

CallyJFT96

I got fed up trying different ways to solve the issue so I uninstalled and reinstalled and hey presto I lost all my progress..... so after playing for years I’ve lost it all ..... I give up !!

Sharon_Loose

Hi @CallyJFT96 sorry this has happened to you, uninstalling will lose your progress unless you have already saved it to either King or Facebook but if you know what level you were on you can contact King support by using the ‘contact us’ link at the bottom of the page and someone should be able to restore your level.