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Game kept crashing

zhenxing88zhenxing88 Posts: 1 Newbie

Hi, my candy crush jelly saga app kept crashing the last couple of days, forcing me to delete and reinstall the app. Unfortunately, I lost all my boosters (>300 for each) in the process. Could you help to reinstate all my boosters? If its not possible, I think i might just quit the game for good as this was through no fault of mine. Thanks.

Answers

  • Diamond LimDiamond Lim Posts: 33,508 Game Expert

    Welcome to Sweet King Community! ๐Ÿ‘‘

    Very sorry for your problem! ๐Ÿ˜”

    โš ๏ธ So please attention when you have trouble to lose all of your boosters! โš ๏ธ

    1. The boosters also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device or reinstall any King's Game! 

    2. The boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved. 

    It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play. 

    We do not replace items and help you to return your boosters back that have not been purchased but if you have however lost purchased items, please report this to our Player Support team here, so they can help. ๐Ÿ˜Š

    If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. ๐Ÿ˜Š

    ๐Ÿญ Have a nice and safety day! Sugar Crush! ๐Ÿญ


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  • hechicerillahechicerilla Posts: 5,637 Game Expert

    Hello ๐Ÿ‘‹.

    Welcome to the sweet King community I'm sorry you're having trouble with your game. It would have been good if you consulted before reinstalling, perhaps it would have been solved without losses.

    I do not guarantee that you can get your boosters back, but to try read HERE.

    Good luck ๐Ÿคž and keep enjoying


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  • Miss_DaniMiss_Dani Posts: 8,609 Superstar
    edited November 2020

    ๅปพ๐—‚ @zhenxing88, welcome to the Community!




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    Iแด›'s 2021!

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  • Marriam1Marriam1 Posts: 1,212 Legend

    Unfortunately boosters are stored in the device. You can get the boosters if you have purchased them by contacting support.

    If my game crashes i just log out and login again and the issue is solved and make sure the app is upto date along with having atleast 2 gb storage for the game.

    Sorry about the lost boosters ๐Ÿ˜

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