Moving up in rank errors

mbrand37

Hi.. It doesn't matter if I'm in royal championship or the regular game but after every game, it tells me I've ranked up to 46... And keeps telling me that. I've reached 46 for about 2 weeks. I even had an unrelated phone change and it's still doing it on the fresh phone.

Any suggestions? Thanks!

DeepshikhaSharan

https://community.king.com/en/candy-crush-jelly-saga/discussion/324507/moving-up-in-rank-errors

I will pass this to the CM, this is a most probably a bug and should be fixed!

Freddy_

@mbrand37 Hi and welcome, if you have had a phone change and still doing it on new device seems a strange one. Will tag The jelly expert @DeepshikhaSharan to see if she can help you or has any ideas on this.

Firstly do the standard troubleshooting tips and check you phone and game are up to date and log out and restart your device then log back in. See if this helps

Thank you

mbrand37

Thanks @Freddy_Falkner.. Yeah I've also checked for updates, cleared cache.. done a reset as well but it's still doing it

Thanks again!

DeepshikhaSharan

https://community.king.com/en/candy-crush-jelly-saga/discussion/324507/moving-up-in-rank-errors

I will pass this to the CM, this is a most probably a bug and should be fixed!

mbrand37

Thanks @DeepshikhaSharan