Latest news about Candy Crush Jelly Saga
Support — Get help here
Win Gold Bars and more!
Help us make the game even sweeter
My internet is strong. Every time I win, I get the error message that something went wrong! You don’t seem to have a problem taking my money when I buy boosters or more gold bars, yet when I win, something ALWAYS seems to go wrong! What the heck??!!
Me too. But I DELETE THE CACHE LIKE @Andres-2 . And I come back royal championship. Thank you @Andres-2
Hey Everyone,
There was also an update recently for some.
Save your game and check your device storage and updates for the game and device.
Yes clearing the cache is helpful too and the browser.
Maintenance basics are always good to check every so often.
Once you've done this and looked in the Help Centre or around support for advice on topics you have, then screenshots and ID's are helpful, if the issue continues! Troubleshooting tips are there for you guys and are helpful for us to know if you've tried them already :0)
@Love06 I had the same sand issue, cleared the cache and it was fixed.
You should Read This Comment 👇
In the end of game, you can find help list. If you still need help. In the end of page and send emails OR you delete the cache.
As you all know, there has been an issue with the Arena over the weekend; please accept our apologies for the inconveniences caused by it.
The Arena will be opened tomorrow again- thanks for your patience!!
Hi dear Welcome To Our Community
There Are something wrong.
This Issue Has Been Reported.
Please Wait For some time until studio will provide any updates on this.
Same Question Here u can Visit 👇
Morning @AndreaG90
Thanks for the screenshots as that is helpful and Player ID's also please.
It's great that you guys have tried troubleshooting first as that too, is really helpful to know!
It's being queried for you, after the weekend we should know more. :0)
Keep in mind though, that not everyone has the RC open at the same time :0)
@suzie70
I just replied to someone else on how to do this, but, my comment disappeared, LOL! Oh well, but, @headoperations walked everyone through it above. You need to be in the game on your mobile {or whatever platform you're using} and click the gear or star looking button. Then, click the i at bottom & scroll down to Purchases & Gold bars. Click on that topic & again scroll to bottom. It will say "Still need help? Contact us." That will bring up a form already filled in with your email address. You need to describe problem in as much detail as possible and if problem involves money spent, they will require a SS of purchase. In your case, I would also provide a SS of your timer still counting down. I'd bet they'll refund you or give you 24hrs. more when up & running again. A similar thing happened to me with the 24hrs. Unlimited and they fixed it immediately. Also, some gold bars mysteriously disappeared from my account one day and they not only refunded them, they gave me a few more for the hassle. Hope that helps & hope you get your money/hours back $🤑$
Thank you I found the area where to report time lost. 😀
And once more I’m asking for a link not copy/paste on an unknown form
Same issue here
What's going on I can't play versus
Where is “the main RC” new to form so link would be helpful please
@headoperations
I will gladly click "accepted this answer," if I knew how?!?! LOL! But, I don't see that option anywhere. Can you please tell me where to find it? I see the "helpful, woah, sweet, etc.,etc..." that we can click on, but, they seem to be my only options. I didn't even know we were supposed to do that, so, thank you for the information, much appreciated 🙃
I have the same problem
The message is "sorry something went wrong"
I have tried about 10 times this morning. What can I do?
Hi and Welcome to our Community
This is for Candy Crush Saga forum, but not to worry as it will be moved to the correct forum
Please visit Candy Crush Jelly Saga Community👇️
Thank you
Why do I get oops something went wrong everytime I try to join join royal championship arena?
I’m having the same problem but my ‘unlimited lives’ timer is still going, is support willing to add the time we can’t get on?
Every time I go in it tells me something went wrong. Can you check on it please
You mentioned that. But they are closing Arena Monday's also. 😕I'd love to have their hours they work!
Well I hope they get in soon. I've purchased on this non functional app and would like the issue fixed.
I am really sorry, that you are getting this message, the issue is still under investigation!
By the time, this issue isn't fixed, please continue playing on Your Phone or Your Windows Laptop! After you download the app, please make sure to log in with the Facebook Account you were using earlier, as soon as you log in, your progress will be restored!
Here are the links to download the app:
Apple-Click Here
Android-Click Here
Windows-Click Here
Have a Great Day!
Hope its fixed soon I need my Arena fix😁
Same 🙄
I feel your frustration completely 🤯
Same error message as everyone else.
Can't join arena
New here? Sign in or create an account to join the fun.
Hi there. Is the Royal Championship not working? When I click on the Arena tab, nothing happens! I have updated the app, but it didn’t help.
I will not buy the 24 hr ticket anymore. Not the first time I lost money because the app isn't working.
I'll be closing this due to it being a duplicate.
Please read before posting
Ever so often jelly really fails me. I have great internet service but it will shut a game down saying lost connection right when i win or the arena will take several trys to enter saying i have no internet available. Well ever since this arena round has begun i can't access it at all. All day when i try it tells me no internet. I've spent alot of money playing this game And at this point its gonna be money wasted cause as much as i love this game I'm close to getting rid of it. Anyone else have the no internet available issue this often?
Okay house mates this will be left open to avoid duplicate posts.
Please read before posting😎🥰👍
Visit the Green Box on the Main Discussions page and read "Welcome to Jelly Community" for very helpful tips on all things Jelly.
This issue has been reported and being worked on currently.
Updates will come in time as it is not a click and fix issue :0)
Please read before posting, especially in the Support area.
This is a duplicate post so it will be closed
It wasn't mentioned about the RC so m thought this was the Facebook Issue, since it is also giving same sort of issues. Sorry for the post then.
I keep getting the message: you have experienced an error that we are working hard to fix. Please try again in a moment.. What is this about.. been happening for almost 2 months
Hi @JustineCase
Would you please be able to provide a screenshot and your Player ID?
Also please let me know which troubleshooting steps you've done and which device you are playing from?
Is it through Facebook? Is your account synced to King account?
Dear @JustineCase, we are really sorry that you have been having this experience. The Studio is investigating this issue!
You can continue playing on your Phone or your Windows Laptop by installing the Candy Crush Jelly App! Once you have installed the app, simply log in back with the same Facebook Account you were using earlier and you can continue playing where you left off!
Here are links to download the App:
I’m getting a repeated error when I try to play thr tournament today. I’ve tried reopening the app, restarting my phone, and changing my wifi settings. Please help.
Continues to give message sorry something went wrong. When will this be fixed?
For the past couple days I have tried loading the arena and I keep getting an error that something went wrong. Is there a fix for this?
I keep getting an “oops!” error since last evening. What’s going on?
Cannot open VS. Always play it everyday. The past 35 hrs it will not open. Only says Oops something went wrong. Please help
Has anyone else had issues of it not working since yesterday?
Yes, not only is it not working but it changed my profile picture as well
Please read before posting.
Due to being a duplicate it will be closed
Please read before posting. Due to being a duplicate it will be closed
What is going on with level 235. Supposed to collect orange, but no orange, and as soon as you drop to next level, NOTHING!! Literally nothing, to allow you to continue playing.
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
Hello Jelly people! Wondering what the latest level is in Candy Crush Jelly Saga? You’re in the right place! 🗓️ New levels are released every Wednesday, so there’s always something sweet to look forward to! 📍As of February 18, the latest level available is 9665. Enjoy the new content and have a Jellylicious day! 🍭
