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shakierA1shakierA1 Posts: 1 Newbie

Is anyone having issues playing any of Candy Crush games using Facebook login. Each time I open the game it ask me to login I do then it tells me “There’s no internet connection, Try it again later” I’ve reported it. Got instructions to uninstall the Facebook App, clear cache and reset my phone and Nothing! For days now no help

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  • Freddy_Freddy_ Posts: 48,424 Sweet Legend

    @shakierA1 Hi and welcome, this is the full information on this error we have, follow your device guide totally

    This is the full information from the CM regarding this issue

    The connection issue is still under investigation as this is something we have been unable to reproduce!

    We have tested this on multiple devices with different operating systems, with Wifi and mobile data and we can't find the issue.

    Disclaimer - What can affect connectivity:

    - If you're commuting

    - If the area were you're located is not remote

    - if you are on VPN 

    - If your mobile data plan has reached the monthly allowance 

    So this is what we recommend:

    Android - Delete the game app and clear Google Play Store cache:

    1) Go to apps and find the app called 'Settings' 

    2) Locate the menu called 'Apps' 

    3) Scroll down till you find the 'Google Play Store' 

    4) From here click on 'Clear data' then clear cache. 

    Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset. 

    5) Restart mobile and install the game and try connecting it to Facebook or King account.

    Apple devices - Clear Safari cache:

    - Disconnect the game from Facebook or King account (if connected).

    - Delete Facebook App if you have it installed.

    - Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari - (Super important).

    - Restart the device and try connecting the game back to Facebook/ King account so your progress can sync.

    Windows 10 - Reinstall the game app:

    -  How to reinstall!

    Facebook:

    - Try the steps here

    NOTE! Deleting the game app will mean that you will lose any saved boosters, lives your progress made on the Daily Bonus and other extra features.

    Player Support will only be able to replace any lost purchased items and if this happens to you, please contact our support team directly from the game app:


    - Open the game app

    - Select the cogwheel

    - Tap on the "?" mark

    - Scroll or search for "Purchases and Gold Bars"

    - Scroll down to the bottom of the page and hit "Contact Us"

    Thank you

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