Gold bars disappearing while ranking up

Ace94

Hello there folks !  I had previously messaged king support many times about my Gold bars automatically getting deducted from 92 to 87 then 62. Now once again today it has been automatically reduced to 47;I have noticed these Sudden deductions happen to occur when I rank up and am forced to tap on the screen to continue (which by the way is facing an error Per se, as it shows promoting to rank 163 from 161 without actually getting  there) 

If my gold bars don’t get restored , I have no inclination to continue playing candy crush jelly as it’s considered a type of theft and the height of fraudulent activity. 

Are you guys facing the same issue? If the answer is yes do you really think it’s worth playing ?

Lady_Sarina

Hi @Ace94

Checking it out for the Mastery ranking!

Would you also please post your player ID.

Also, have you tried these troubleshooting steps here?

Will move this to Support area :0)

lokeshk

Hi there folks,, if iam in playing while disappeared the gold bars I don't know why this is happening , I am playing regularly if this happens I am not interested to candy crush jelly and royal championship game... while I am playing in my account there is 285 gold bars suddenly 30 gold bars deducted and from 255 deducted to 185.

If my gold bars are not restore, I think there is a theft and fraudulent activities are going on.

Are you Guy's facing same problem? If yes think it's worth for playing?

Nikolaos_Prodromidis

@lokeshk , I have one question! If your answer is "yes" , I have the answer!

The question is: the loss of your gold bars did it happened while you were playing Royal Championship and the "Mastery Rank" screen appeared at least once?

Lady_Sarina

Hi @lokeshk

This issue has been reported and is being looked into.

It would be helpful though if you do have any screenshots and posting your player ID please?

You can go to the bottom of your screen and select "Contact Us"

Lady_Sarina

@NikolaosProdromidis

They've already done the uninstall and reinstall, It may very well be a "yes".

they're very quick and saying they're trying that again now and also playing on an Ipad through the app :0)

lokeshk

All ready I am uninstall and install again cc jelly is opened and royal championship is not opened it shows 'something went wrong' and I am using high quality internet also

lokeshk

Hello so many times my mystery ranking ups and downs regular eg. My ranking in 53 it came down to 43 and my levels is up it shows 53 and simultaneously my gold bars also disappearing

Lady_Sarina

Hi @lokeshk

try this here for your G/Bars

The Mastery Issue has been reported and being looked into.

As it's not office hrs, we may have to wait.

Nikolaos_Prodromidis

@Lady_Sarina who are you??

Do I know you?? 😁😁😁😁😁😁

It seems you are a newbie here, so welcome to our friendly community!!

😁😁😁😁😍🥰🤩

(can I change my name too?) 😁😄😆

Lady_Sarina

Thanks I'm looking forward to saying hi again 😃😃😃

Notice anything else cool jelly brother?