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Bug With Ranking

jason313
jason313 Posts: 80

Level 3

edited May 2021 in Support

Hi, I am currently on Rank 48 on my Candy Crush Jelly game, but whenever the game starts up, it puts me back at Rank 47 and then after beating a level or two, it fixes itself and I rank up to Rank 48 again. However, my rank keeps going back to 47 whenever I start the game up, and eventually resets back to 48 again, usually after beating a level or after playing a match in the Royal Championship. One time I even ranked up to 48 at an odd place, like when selecting boosters for this one particular level, but then the screen randomly cutting to the rank-up screen. And another time I remember not doing anything at all and I left the game hanging on the map screen, but then it all of a sudden cut to the rank-up screen once again. Is this a bug, and has anyone experienced this before? Thanks!

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