Sign Up!

🔥 Hot Right Now in Candy Crush Jelly Saga 🌶
🏆 Claim your level milestone badges:
1000 // 2000 // 3000 // 4000 // 5000 // 6000 // 7000

Missing purchase

sherrylm
sherrylm Posts: 1 Newbie

I received a deal to purchase 50 gold bars along with some assorted candies. I made the purchase yesterday morning and after had a balance of 110 gold bars. I opened the game last and my balance is only 62. As it is this morning. Can you please reinstate my purchase?

Answers

  • Lady_Sarina
    Lady_Sarina Posts: 5,617 Level 5

    Hi @sherrylm

    We are unable to deal with purchases here in the Forums.

    However you can go to this link and please be sure to provide as much detail as possible to support there.

    Your device, platform you play through (Facebook or the App, Windows 10 etc), which game you purchased in (Jelly?) and any screenshots also. They may request your Player ID also :0)

Hey! Would you like to give us your opinion?