The Community in more languages
Now the forum welcomes more languages.
You'll see a green translate button in comments and discussions to turn them into English
🔥 Hot Right Now in Candy Crush Jelly Saga 🌶
🏆 Claim your level milestone badges:
1000 // 2000 // 3000 // 4000 // 5000 // 6000 // 7000 // 8000
🏆 Claim your level milestone badges:
1000 // 2000 // 3000 // 4000 // 5000 // 6000 // 7000 // 8000
Temporary connection issues- updates here!
Dear players,
We are experiencing a temporary connection issue which is affecting many of our games at the moment.
Your game account, ads and purchases can be also affected by this.
We are working on a fix and to get everything back on track and counting on having this sorted out shortly.
Purchases
If you made a purchase and didn't receive your purchase because of this connection issue, you should receive the items automatically when the incident is over.
In case your purchases do not get delivered, please request for a refund or email our Player Support to get this corrected. Find more help on purchase issues and refunds HERE
Thanks for your patience!
4
Answers
-
Thank you!!! Was playing the game and all the sudden started having this issue.
3 -
This morning I played well and now it does not connect through facebook
with the error of candycrushjellycanvas.king.com has taken too long to respond.
ERR_CONNECTION_TIMED_OUT
the problem is my connection?
0 -
Is there an update or ETA??
0 -
Hello @jhale1126 !
No update yet- but you'll find all information here as soon as we know more 😊
Hello @pacome !
This is related to the same issue. We're working hard to fix it- thanks for your patience!
1 -
Thanks for the info! I was playing RC and now have connection issues. Glad to see they are working on it!
2 -
Yes, @GotaDunQH , we are working on it! It will be solved soon 🤞
Oh, and about purchases:
If you made a purchase and didn't receive your purchase because of this connection issue, you should receive the items automatically when the incident is over.
In case your purchases do not get delivered, please request for a refund or email our Player Support to get this corrected. Find more help on purchase issues and refunds HERE
1 -
Thanks you for your information. 👍🏻
1 -
@Lola_Pop Hi, as for now I can't reconnect with my team in Get the treasure.
Is it the reason why I still can't receive Gold Reward from the competition?
0 -
Hi @NamTruong2001 !
That's very possible, yes. The fix is on its way, you'll be able to reconnect soon.😊
1
