Want to recover progress

jaltman76

I just recently got a new phone and number. I have lost all of my progress that I had on my previous phone and need help retrieving it. Please help

Lady_Sarina

Hi @jaltman76

Welcome to the Jelly Community :0)

In the Discussions Area (see top line above) you will find green highlighted boxes. Click on Quick Links and you find a detailed Support Issue topic. There is a link for moving progress to a new device. ⬅️

In the Support Area (Top line above), also in the green highlighted boxes, you'll find Technical Issues, which you can have a browse of also, for helpful links to common issues.

Try the first link and let me know how you go 👍

Looking forward to seeing you around, exploring the the community 😀